rajapool FAQ

If you forget your rajapool password, tap "Forgot password?" on the login page or visit the login form on our web app. Enter your username or email address, and we'll send a password-reset link to your registered email. Click the link, create a new password (at least 8 characters, mixing letters, numbers, and symbols), and confirm. You can then log in with your new password on any rajapool path—Android app, iOS browser, or web. If you don't receive the reset email within a few minutes, check your spam folder or contact our support team in English or Indonesian for manual account recovery assistance.

No. rajapool policy allows one account per person. If we detect duplicate accounts using the same email, phone number, payment method, or device, we may suspend or close accounts without notice. This protects fair play and prevents fraud. If you accidentally created two accounts, contact our support team immediately—we can help close the duplicate and consolidate your balance into your primary account. For account recovery or clarification on this policy, reach out in English or Indonesian.

If a deposit or withdrawal times out or shows an error, first check your account balance in rajapool to see if the transaction went through—sometimes a payment succeeds but the confirmation page fails to load. If your balance is unchanged and you were charged by your bank or payment provider (DANA, e-wallet, mobile banking, etc.), the funds are still in transit. Wait subject to verification and check again. If the balance hasn't updated and you were debited, contact our support team with your transaction reference number (visible in your bank or payment app). We can trace the payment and either release the funds to your rajapool account or request a refund from the payment provider. Processing can take a few hours during business hours.

Yes. rajapool accepts deposits via local payment, online payment, e-wallet, and mobile banking bank transfers in addition to digital wallets (local payment, online payment, e-wallet, mobile banking, local payment) and online payment. When you initiate a deposit in your rajapool account, select your preferred payment method from the list. For bank transfers, you'll see a virtual account number or e-wallet code. Transfer the exact amount to that account, and your rajapool balance updates within seconds once the bank processes the transfer. No fees are charged by rajapool. Withdrawals to all four banks are also supported—select your destination bank in the withdrawal form, and funds arrive to your registered account during business hours.

Open your rajapool account and go to the Deposit section. Choose mobile banking, local payment, online payment, or e-wallet from the payment list. rajapool will direct you to the wallet's login screen where you approve the payment (you don't enter your password on rajapool—you stay in your wallet app). Once approved, your balance updates on rajapool instantly and you're ready to play. These methods work on both the Android app and iOS browser. No transfer fees are charged by rajapool. If you don't have a digital wallet account yet, download the mobile banking, local payment, online payment, or e-wallet app, add your bank account or card to fund it, and then use it to deposit on rajapool.

Before you play, read our [[terms-conditions/|Terms of Use]] and [[legal/|Legal Notice]]. The Terms explain how rajapool works, your rights and responsibilities, and how we handle disputes. The Legal Notice covers jurisdiction restrictions—rajapool is available only where local law permits, and you confirm this by opening an account. For specific game rules, rajapool provides rule cards in each game section: tap the help icon in blackjack to see dealer rules and card values, tap the info icon in roulette to see payout odds, and tap the rules link in any slot to see symbol payouts and free-spin triggers. Our support team in English and Indonesian can also explain game mechanics during business hours.

Free bets and free spins are promotional offers that rajapool grants to new or returning players. Free bets are pre-funded tokens that you can use on football markets or live-dealer games—they carry the same odds and payouts as regular bets but are funded by rajapool, not your balance. Free spins are complimentary slot rounds that play automatically on a selected game. Both offers appear in the Promotions tab in your rajapool account or in a pop-up when you first log in. Free bets and spins come with terms—for example, winnings may need to be wagered a certain number of times before withdrawal. Read the full terms of any offer in the Promotions section before claiming it. If you have questions about your specific offer, our support team clarifies the conditions in English or Indonesian.

rajapool encrypts all data in transit using SSL (Secure Sockets Layer) so your password, email, and payment details are never visible to third parties. We store your ID photo and verification documents in secure, access-restricted servers. Your payment information is never stored on rajapool—when you deposit via mobile banking, local payment, online payment, e-wallet, or bank transfer, your banking credentials stay with your bank or wallet provider. We do not share your personal data with third parties except to payment processors and regulatory bodies when legally required. We monitor your account for unusual activity (e.g., sudden login from a different country) and alert you by email if we detect a sign-in from an unfamiliar device. Read our [[privacy-policy/|Privacy Policy]] for the full details.

You can reach rajapool support through the in-app or web chat during extended business hours (English and Indonesian available), or use the email address listed in your account's Help section. Support responds to email inquiries related to account issues, payment problems, game rule questions, and technical errors. In your email, include your username, the issue you're facing, and any relevant transaction or game details. Response times vary—simple questions may be answered within minutes during business hours, while disputes or document verifications may take longer. For urgent account security issues (suspected unauthorized access, stolen payment method), contact support immediately through chat so our team can act quickly.