rajapoolPrivacy Policy
This page describes what we collect when you use rajapool and how we keep that data protected. We collect only the information needed to verify your identity, process deposits and withdrawals, prevent fraud, and respond to your support requests. We do not sell your data to advertisers, and we do not share your gaming history with third parties without your consent.
Our rajapool platform is used by thousands of players across Indonesia who access live casino tables, sports betting, slots, and esports markets. Your account information—email, phone number, ID document, payment method, and game history—remains private and encrypted on our servers. We handle payment data through certified processors and do not store your full card numbers on our systems.
This privacy policy applies to rajapool.id, our mobile app, and all services we offer. We update this policy occasionally when we add features or change how we process data. We'll notify you of material changes by email or through the app. If you have questions about how we use your data, our support team responds in English and Indonesian.
What Data We Collect on rajapool
When you create an account, we collect your username, email address, password hash, and mobile number. We use your email to send login confirmations, withdrawal receipts, and support responses. We use your mobile number for SMS verification during account recovery and to contact you if we detect unusual account activity.
During identity verification (KYC), we ask you to upload a photo of your ID or passport. We compare this with your account details to confirm you are the account owner. We store this document on encrypted servers separate from your gameplay data. We do not share your ID photo with other platforms, and we delete it after a retention period unless you dispute a withdrawal or we detect fraud.
When you deposit or withdraw, we collect information about your payment method—the bank or digital wallet you use, the amount, and the date. We do not store your full card numbers or bank account numbers; our payment processors handle that securely. We log these transactions so we can match your deposits to your account balance and investigate any payment disputes.
We collect data about how you use rajapool: which games you play, how long you play, your bets and winnings, your withdrawal requests, and your support tickets. We use this data to detect fraud (e.g., unusual betting patterns that suggest account theft), to comply with anti-money-laundering rules, and to improve our platform. We do not use this data for marketing or to profile you outside rajapool.
We also collect technical data: your device type, browser, operating system, IP address, and timestamps of your login and gameplay sessions. We use this to detect fraud, improve app performance, and troubleshoot connection issues. We do not use this data to track you outside rajapool or to build detailed behavioral profiles.
How We Use and Store Your Data on rajapool
We use your data for the following purposes: to operate your account (verify identity, process deposits and withdrawals, calculate winnings), to prevent fraud and money laundering, to respond to your support requests, to investigate disputes, and to comply with local gaming regulations. We do not use your data to market other products to you, to train machine-learning models, or to sell to third parties.
Our servers are located outside Indonesia, but we comply with Indonesian data protection principles. We encrypt your data in transit (when it moves between your device and our servers) and at rest (when stored on our servers). We limit access to your data to rajapool staff who need it for fraud prevention, account recovery, or support purposes.
We retain your account data as long as your account is active plus a retention period for legal and fraud-prevention reasons. If you request account closure, we keep a minimal record (username, email, closure date) for accounting purposes but delete your gameplay history, ID photo, and payment details after the retention period expires. We cannot and will not restore deleted data.
We use cookies and local storage to remember your login status and language preference on rajapool. These are not used to track you across other sites. You can disable cookies in your browser settings, but this may affect how smoothly rajapool functions.
Third Parties and Data Sharing on rajapool
We share your data with third parties only when necessary to operate rajapool or when legally required. Payment processors (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment details to process deposits and withdrawals. These processors are contractually bound to use your data only for payment processing.
We may share your data with government agencies or law enforcement if required by Indonesian law or a court order. We may also share minimal data (username, account status, transaction history) with anti-money-laundering compliance services to prevent financial crime. We do not sell your data to marketing companies, data brokers, or other commercial entities.
If rajapool is acquired or merged with another company, your data may be transferred as part of that transaction. We will notify you by email of any material change in how your data is handled.
Your Rights Regarding rajapool Data
You have the right to access your account data by logging into rajapool and viewing your profile, deposit history, and withdrawal history. You can download a copy of your gameplay records by contacting our support team. You can also request that we delete your account and associated data (subject to legal retention requirements) by submitting a closure request through the app or by emailing us.
You have the right to correct inaccurate data in your account—for example, if we have your wrong email or phone number. You can update most of this information in your rajapool account settings. For changes to your verified identity, contact support.
Your rajapool data rights
- Access and download your account and gameplay data
- Correct inaccurate information in your profile
- Request closure of your account and deletion of your data (after legal retention periods)
- Opt out of non-essential cookies
- File a complaint with our support team or local data protection authorities
If you believe rajapool is mishandling your data, you can file a complaint with our support team in English or Indonesian. We investigate complaints and respond within a reasonable timeframe. You also have the right to file a complaint with Indonesia's data protection authority if you believe we are violating your privacy rights.
Security and Contact on rajapool
We protect your data using industry-standard security practices: SSL encryption for all data in transit, encrypted storage for sensitive data, firewalls, and regular security audits. We monitor our systems for intrusions and respond to security incidents promptly. However, no system is non-specific info secure; if you suspect a data breach, contact us immediately.
If you have questions about our privacy practices or want to exercise your data rights, contact rajapool support. Our team responds in English and Indonesian and handles privacy requests during extended hours. You can also reach us through the in-app support chat, email, or phone. We are transparent about how we collect and use your data, and we welcome your questions.
rajapool services are available only where local law permits. By using rajapool, you agree to this privacy policy and acknowledge that we collect and process your data as described. We will continue to protect your privacy as we expand our live casino, sports betting, slots, and esports offerings.