rajapoolTerms of Use

We at rajapool set out these terms to clarify how our platform operates, what we expect from players, and how we handle accounts, payments, and disputes. These terms apply to everyone who creates a rajapool account, whether you're accessing our live-dealer tables, sportsbook markets, or slot games from Jakarta, Surabaya, Bandung, Medan, or Semarang.

Our terms cover account creation, deposits and withdrawals, bonus conditions, game rules, and how we resolve disputes. We've written them in plain language so you understand what you're agreeing to—no hidden clauses, no surprise penalties. If something is unclear, our support team is available to explain any section in English or Indonesian.

By creating a rajapool account, you acknowledge that you've read these terms, that you meet our eligibility requirements, and that you agree to abide by our policies. If you do not agree with any part of these terms, do not create an account.

Account Opening and Eligibility

We require every rajapool player to verify their identity before accessing our platform. This means providing your email, phone number, and basic personal details (name, ID number, date of birth). We send an SMS verification code to confirm your phone—this protects your account and ensures we can contact you if needed.

Our services are available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's laws before creating an account. We do not offer our services in jurisdictions where online gaming is prohibited, and we reserve the right to suspend or close accounts if we determine they violate regional restrictions.

Account eligibility requires that you are of legal age in your jurisdiction and that you have not been previously banned from rajapool. We also conduct periodic compliance checks and may ask for additional documents (ID photo, proof of address) if your account activity warrants verification. These checks are standard practice and protect both you and our platform.

Deposits, Withdrawals, and Payment Methods

rajapool accepts six major Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also accept bank transfers via mobile banking, local payment, online payment, and e-wallet. Every deposit method processes instantly—your balance appears in the app within 30 seconds in most cases. We do not charge deposit fees, and your funds settle directly into your rajapool account.

Withdrawals reverse your deposit method. If you funded via mobile banking, your winnings return to local payment. Bank transfers go back to your registered bank account. We process withdrawal requests during standard banking hours on working days. Your bank may apply its own processing times, which are outside our control. We provide status updates if verification delays occur, and we undertake to notify you of any issues within a few hours of your request.

You remain responsible for the accuracy of your payment information. If you deposit to an incorrect account or mistype your bank details, we cannot recover those funds. We also enforce maximum withdrawal limits per transaction to comply with regional regulations. If your withdrawal amount is unusually large, we may require additional verification documents before processing.

Game Rules and Fair Play

We at rajapool publish complete game rules for every title we offer—baccarat, roulette, blackjack, Dragon Tiger, Sic Bo, slots, and esports markets. You can access these rules in the app or on our website before you play. Our live dealers explain rules in live chat if you have questions during a session.

All our games use certified Random Number Generators (RNG) where applicable. Our roulette wheels, card shuffles, and slot outcomes are audited quarterly by independent third parties, and we publish monthly transparency reports showing game performance. If you believe a game has settled incorrectly, we preserve full HD video evidence and explain our decision in detail.

We reserve the right to cancel any bet if we detect fraud, collusion, or abuse of system vulnerabilities. This includes placing bets after outcomes are decided, exploiting connection delays to gain unfair advantage, or using multiple accounts to circumvent limits. If we discover such behavior, we may close your account and forfeit any disputed winnings.

Bonus Terms and Conditions

rajapool occasionally offers welcome bonuses or promotional credits to new and existing players. These offers come with specific conditions: minimum play-through requirements, eligible game restrictions, expiry dates, and maximum withdrawal amounts. We publish all bonus terms clearly before you accept any offer, and you must opt-in—we never force bonuses onto your account.

Bonus funds are separate from your real-money balance. You must complete the stated play-through before withdrawing bonus winnings. If you close your account or request a withdrawal before meeting the play-through, any remaining bonus is forfeited. We also reserve the right to cancel bonuses if we detect abuse—such as placing minimal bets after receiving a bonus, then immediately withdrawing.

Bonus terms vary by promotion. We recommend reading the full conditions for each offer before accepting. If you have questions about a specific bonus, our support team clarifies the requirements in English or Indonesian.

Account Security and Your Responsibilities

We at rajapool use bank-grade SSL encryption to protect your account data and payment information. Your password is hashed and stored securely, and we never share your identity details with third parties outside our compliance team. We also conduct regular security audits and monitor accounts for suspicious activity.

You are responsible for keeping your password confidential and for all activity on your account. If you suspect unauthorized access, contact our support team immediately. We will investigate and, if confirmed, help you recover your account. However, we are not liable for losses resulting from your password being compromised if you shared it with others or used an insecure device.

We also recommend enabling two-factor authentication on your account if available. This adds a second verification step (SMS code) when logging in from a new device, significantly reducing account takeover risk.

Dispute Resolution and Account Closure

If you have a complaint about a game outcome, payment processing, or any rajapool service, contact our support team. We investigate disputes within a few hours and respond with a detailed explanation. Our support team operates in English and Indonesian, with target response times of a few hours for urgent issues and a day for routine questions.

We reserve the right to close your account at any time if we believe you have violated these terms, engaged in fraud, or breached regional regulations. Account closure is permanent unless you appeal within 30 days. Upon closure, we refund any remaining balance to your payment method within a few working days.

These terms are governed by the laws applicable to rajapool's jurisdiction of operation. By using our platform, you agree to submit to the jurisdiction and venue of the courts in that location for any disputes that cannot be resolved through our standard support process.

Our Commitment to You

rajapool commits to transparent operations: publishing game rules, holding third-party audits, and responding to disputes fairly. We also commit to protecting your data with encryption, processing payments promptly, and providing multilingual support during business hours.

We understand that trust is earned through consistency. Our terms exist to clarify what you can expect from us and what we expect from you. If you ever feel treated unfairly, our support team is here to listen and resolve the issue.

For the latest version of these terms, always refer to our website. We may update our terms to reflect changes in law, platform features, or business practice. We notify players of material changes via email and provide a grace period before new terms take effect. Continuing to use rajapool after an update means you accept the revised terms.